Frequently Asked Questions

  • Hurone AI is a health-tech company building the operating layer for continuous cancer care and other complex chronic conditions.
    Our platform connects patients and care teams between visits, enabling proactive, risk-aware coordination and measurable outcomes in real-world oncology workflows.

    The patient-facing application is called Hurona, powered by Hurone’s predictive and orchestration infrastructure.

  • Hurona is the patient-facing care companion that helps cancer patients navigate their care journey. It is powered by Hurone AI’s enterprise platform.

    For patients, Hurona offers 24/7 guidance on symptoms, treatment logistics, social barriers, and trial adherence.

    For clinicians, Hurona delivers structured summaries, risk signals, and severity-tagged escalations directly into existing workflows like Epic.

    It is not a portal or a chatbot — it is an orchestration layer that drives coordination, action, and measurable impact.

  • Hurona is built natively into Epic via API, meaning it lives inside the clinical workflows your team already uses, no separate logins, no parallel systems, no new software to learn. Patient interactions are documented directly into the EHR, and the clinician dashboard surfaces within your existing Epic environment. For health systems on other EHR platforms like Cerner, please contact us to discuss integration options.

  • Patient data security and privacy are foundational to everything we build. Hurona is designed as a hospital-grade, HIPAA-compliant platform with a zero-trust security architecture. All patient data remains within your health system's environment, we do not extract, sell, or monetize patient data externally. Hurone executes a Business Associate Agreement (BAA) as a standard condition of every engagement, and our platform undergoes rigorous third-party risk assessment to meet the security requirements of any oncology program we partner with. Every patient interaction is fully auditable, giving your clinical and compliance teams complete visibility and control.

    We do not sell patient data.

  • Hurona supports patients across all cancer types. Oncology is our core vertical and the foundation of our model expertise, but we recognize that cancer patients are whole people. Many are managing comorbid conditions, complex medication regimens, social and financial stressors, and mental health challenges alongside their cancer diagnosis. Hurona is built to navigate the full complexity of the patient, not just the cancer.

  • Hurone AI is priced based on your program's size and scope. Our model is designed to be cost-neutral or cash-positive for health systems by unlocking reimbursement through CMS care coordination codes that your program is already entitled to. Contact us for a customized ROI analysis and pricing proposal tailored to your program.

  • Patient portals are reactive communication tools.

    Hurone AI is proactive, predictive, and execution-oriented:

    • Continuously monitors risk signals
    • Predicts rising medical or social risk
    • Delivers actionable escalations to care teams
    • Coordinates logistics across systems (transportation, refills, resources)
    • Reduces manual triage workload and prevents avoidable utilization

    Hurone AI is built for enterprise workflows, not just individual communication.

  • Most health systems go from a signed contract to first patient interactions within weeks. Because Hurona is Epic-native, the integration lift is minimal compared to standalone platforms. Implementation includes Epic configuration, clinician dashboard setup, and onboarding, all included in the platform fee.

  • Yes.

    Hurone supports integration with wearable devices and home monitoring tools (e.g., heart rate, activity, sleep, remote vitals).

    This enriches the patient journey and enables:

    • Early identification of deterioration
    • Objective longitudinal trend analysis
    • More precise risk stratification
    • Continuous, context-rich monitoring between visits

    These data streams augment, not replace, clinical judgment.

  • Hurone AI includes a Clinical Trial Companion that helps sites and sponsors:

    • Break complex protocols into personalized patient timelines
    • Capture trial-specific patient-reported outcomes
    • Track adverse events and missed visit windows
    • Alert coordinators to deviation risk early
    • Provide real-time adherence dashboards

    Hurone AI also supports research initiatives at institutional partners by generating structured, de-identified longitudinal data on cancer patient journeys that can inform quality improvement and predictive models.

  • Oncology is where we began because it represents one of the most complex and fragmented care journeys.

    However, Hurone AI’s architecture is modular and extensible. The same continuous care orchestration model applies to other complex domains such as:

    • Transplant medicine
    • Heart failure
    • COPD
    • Diabetes
    • Inflammatory bowel disease (IBD)

    These disease areas share similar challenges: between-visit complexity, social barriers, protocol adherence, and high avoidable utilization.

  • Hurone AI’s current deployments and enterprise partnerships are focused on the U.S. market, where mature digital health infrastructure, provider budgets, and value-based care models allow commercial scale.

    We initially worked in African health systems early in our history. To understand our pivot and the strategic reasoning behind it, you can read more here:Why We Pivoted from Africa to the United States. 

  • Hurone AI is HIPAA-compliant and built with enterprise-grade security:

    • Encryption in transit and at rest
    • Role-based access controls
    • Audit trails for every action
    • Pediatric consent and proxy workflows
    • Governance-aligned deployment pathways

    We do not sell patient data.

  • No.

    Hurone AI augments clinical teams by:

    • Structuring between-visit signals
    • Reducing manual triage
    • Prioritizing high-risk patients
    • Delivering actionable context in workflow

    All clinical decisions remain under the authority of licensed providers.

  • Hurone AI supports:

    FHIR R4 real-time structured integration
    SMART on FHIR access inside clinician workflows
    HL7 v2 / CCDA support for legacy systems
    • Secure write-back of structured escalations and summaries

    This enables deep workflow integration and reduces manual documentation burden.

  • In live oncology workflows at tier-1 cancer centers:

    80% reduction in in-basket message workload
    3.4× increased weekly patient engagement
    • Structured, severity-tagged escalations integrated within Epic
    • Predictive risk signals that anticipate non-adherence and avoidable utilization

    These results align with enterprise contract thresholds and measurable ROI.

  • Hurone AI operationalizes predictive risk models informed by validated research and millions of longitudinal patient records:

    • Over 10M+ patient records inform core risk layers
    • Adaptive risk stratification based on clinical, behavioral, and social signals
    • Intelligence that strengthens with each deployed center

    This creates a compounding data moat that grows with adoption.

  • Interested cancer centers can request a demo or connect with our enterprise team to discuss:

    • Governance & integration pathways
    • Value and ROI targets
    • Deployment timelines
    • Workflow alignment

    We tailor solutions to each institution’s care model and goals.

  • Patients using Hurona through their health system can access support via their care team or the in-app help feature. For general questions, visit our Contact page or email support@hurone.ai.

  • Yes.

    Hurone AI captures structured artifacts and time data relevant to:

    • Principal Illness Navigation (PIN)
    • Chronic Care Management (CCM)
    • Value-based care models

    This supports sustainable care delivery and helps justify investment in navigation infrastructure.

  • Hurone AI serves three audiences:

    1. Cancer Centers & Health Systems — operational and measurable transformation

    2. Clinicians & Care Teams — workflow-integrated risk and context

    3. Patients & Caregivers — continuous support, resources, and clarity

  • The name Hurone reflects our mission: to explore, uncover, and connect valuable signals in healthcare that are often unseen, enabling better outcomes.

    The patient-facing application built on this platform is called Hurona.